Manufacturer Contact Information

ONSSI – Tech Support (845) 732-7979 or Emails: support@onssi.com, info@onssi.com, or sales@onssi.com

SONY Video Security driven by Bosch 

  • Bosch Repair Service & RMA’s for: #800-289-0096, Option #5, then Option #1 & Email: repair@us.bosch.com – please have the product and following information ready:
    – Your contact information
    – Original purchase order number or other proof of purchase
    – SKU/part number or product description (if possible) & Serial number (if possible) & Manufacturing date code (if possible)
    – Reason for return
  • Bosch Spare Parts Order Dept. for: #800-289-0096, Option #5, then Option #3 – please have the product and following information ready:
    – Your contact and company information and email information
    – Camera model # and description of piece part that needs to be replaced
    – You should then get a quote over the phone for the parts to buy directly from Bosch
    – Provide a company credit card # to place the order & Buying directly from Bosch will save your company the mark up on that part if ordered thru your local distributor
  • Bosch Order Desk Service for: -Placing orders for products, -Inquiries on existing orders, -Product pricing and availability, -Model #’s/Part #’s, & -Credit return authorizations. Contact information during M-F 8 am – 8 pm EST: Phone #866-612-1301 & Email: keyaccounts@us.bosch.com
  • Bosch After Sales Service & Technical Support for: Troubleshooting, Configuration, Installation, Product repair, & Failure upon arrival. Contact information during M-F 8 am – 4:30 pm EST: Phone #844-766-9732 (#844-sonysec) & Email: technicalsupport@us.bosch.com 
  • See All Sony Video Security products, see website:   https://boschsecurity.com/sonyvideosecurity/us/en/products/overview/

SALTO – Tech Support (770) 452-6091, #4 or Emails: info@saltosystems.com,   ibp@saltosystems.comfor Orders & RMA’s

BCDVideo – Tech Support (844) 462-2384 or Support Link: https://www.bcdvideo.com/support-ticket-request/  or Email: support@bcdvideo.com or Sales & Info. (847) 205-1922 or Emails: info@bcdvideo.comsales@bcdvideo.com or for RMA’s: https://www.bcdvideo.com/return-authorization/

ICT – Tech Support or Customer Service (855) 428-9111 or Links: https://www.ict.co/Help-and-Support or https://www.ict.co/Contact-Us

CAST LIGHTING – Tech Support & Customer Service (800) 914-CAST (2278) or Inside Sales expert Stephanie (973) 423-2303, ext. 113 Email: stephanieb@cast-lighting.com

VIEWZ – Tech Support & Customer Service (888) 99-VIEWZ (84399) or Email: sales@viewzusa.com

SMARTPOWER – Tech Support (800) 772-7633 or Email: support@smartpowersystems.com, Main Phone (800) 882-8285

TALKAPHONE – Customer Service & Main Phone (773) 539-1100 or Email: customerservice@talkaphone.com, General Email: info@talkaphone.com, Purchase Orders Email: orders@talkaphone.com

LIFESAFETY POWER, INC. LSP – Tech Support (888) 577-2898 or Email: techsupport@lifesafetypower.com, Toll Free Phone (888) 577-2898 or Main Phone (224) 324-4240 or General Email: info1@lifesafetypower.com

SIGNAMAX – Customer Service 800-446-2377 or 305-944-7710 (Option 4) or Email: orders@signamax.com or Technical Support 800-446-2377 (Option 5) or Email: techsupport@signamax.com