Manufacturer Contact Information

ONSSI – Tech Support (845) 732-7979 or Emails: support@onssi.com, info@onssi.com, sales@onssi.com

SONY Video Security driven by Bosch 

  • Bosch Order Desk Service for: -Placing orders for products, -Inquiries on existing orders, -Product pricing and availability, -Model #’s/Part #’s, & -Credit return authorizations. Contact information during M-F 8 am – 8 pm ET: Phone #866-612-1301 & Email: keyaccounts@us.bosch.com
  • Bosch After Sales Service & Technical Suport for: -Troubleshooting, -Configuration, -Installation, -Product repair, & -Failure on arrival. Contact information during M-F 8 am – 4:30 pm ET: Phone #844-766-9732 (#844-sonysec) & Email: technicalsupport@us.bosch.com
  • To obtain an RMA through our After Sales Service, please have the product and following information ready:
    – Your contact information
    – Original purchase order number or other proof of purchase
    – SKU/part number or product description (if possible)
    – Serial number (if possible)
    – Reason for return
    – Manufacturing date code (if possible)
  • Bosch Repair Service for: #800-289-0096, Option #5, Option #1 & repair@us.bosch.com
  • For more information on all Sony Video Security products, please continue visiting: http://us.professional.sony.com/pro/products/videosecurity/

SALTO – Tech Support (770) 452-6091, #4 or Emails: info@saltosystems.com, ibp@saltosystems.com for Orders & RMA’s, usaccounting@saltosystems.com

GALAXY – Tech Support (301) 845-6600 or Emails: support@galaxysys.com, accounting@galaxysys.com, orders@galaxysys.com, returns@galaxysys.com, info@galaxysys.com, custserv@galaxysys.com

SENECA – Tech Support (800) 227-3432, ext. 6046 or Emails: senecatech@senecadata.com, accounting@senecadata.com, salesemail@senecadata.com, senecarma@senecadata.com, senecamdm@senecadata.com, senecacustomercare@senecadata.com

RAZBERI – Tech Support (469) 828-3380, ext. 102 or Emails: techsupport@razberi.net, orders@razberi.net for orders, RMA’s & customer service

NITEK – Tech Support (800) 528-4343 or Emails: cszekeres@nitek.net for Pre-sales, Applications & Engineering, rma@nitek.net or (800) 528-4343 ext. 118, orders@nitek.net or (800) 528-4343, ext. 119

SOUTHWIRE – Tech Support (800) 323-9322 or Emails: cord.tron@southwire.com, tron@southwire.com for RMA’s, orders & customer service

CAST LIGHTING – Tech Support & Customer Service (800) 914-CAST (2278) or Inside Sales expert Stephanie (973) 423-2303, ext. 113 stephanieb@cast-lighting.com

C2P – Tech Support (800) 252-6840, ext. 402 or Emails: support @c2p.com or pauleaton@c2p.com, sales@c2p.com for RMA’s & orders, charlieh@c2p.com for customer service

VIEWZ – Tech Support & Customer Service (888) 99-VIEWZ (84399) or sales@viewzusa.com

INNOTECH – Tech Support (954) 792-2818 or Emails: support@innotechsecurity.com, sales@innotechsecurity.com, accounting@innotechsecurity.com, sales@innotechsecurity.com, ben@innotechsecurity.com for RMA’s