Manufacturer Contact Information

ONSSI – Tech Support (845) 732-7979 or Emails: support@onssi.com, info@onssi.com, sales@onssi.com

SONY Video Security driven by Bosch Email: SonyVideo.Security@us.bosch.com

  • Bosch Repair Service & RMA’s for: #800-289-0096, Option #5, Option #1 & repair@us.bosch.com – please have the product and following information ready:
    – Your contact information
    – Original purchase order number or other proof of purchase
    – SKU/part number or product description (if possible) & Serial number (if possible) & Manufacturing date code (if possible)
    – Reason for return
  • Bosch Spare Parts Order Dept. for: #800-289-0096, Option #5, Option #3 – please have the product and following information ready:
    – Your contact and company information and email information
    – Camera model # and description of piece part that needs to be replaced
    – You should then get a quote over the phone for the parts to buy directly from Bosch
    – Provide a company credit card # to place the order & Buying directly from Bosch will save your company the mark up on that part if ordered thru your local distributor
  • Bosch Order Desk Service for: -Placing orders for products, -Inquiries on existing orders, -Product pricing and availability, -Model #’s/Part #’s, & -Credit return authorizations. Contact information during M-F 8 am – 8 pm ET: Phone #866-612-1301 & Email: keyaccounts@us.bosch.com
  • Bosch After Sales Service & Technical Support for: Troubleshooting, Configuration, Installation, Product repair, & Failure on arrival. Contact information during M-F 8 am – 4:30 pm ET: Phone #844-766-9732 (#844-sonysec) & Email: technicalsupport@us.bosch.com 
  • For more information on all Sony Video Security products, please continue visiting: http://us.professional.sony.com/pro/products/videosecurity/

SALTO – Tech Support (770) 452-6091, #4 or Emails: info@saltosystems.com, ibp@saltosystems.com for Orders & RMA’s, usaccounting@saltosystems.com

SENECA – Tech Support (800) 227-3432, ext. 6046 or Emails: senecatech@senecadata.com, accounting@senecadata.com, salesemail@senecadata.com, senecarma@senecadata.com, senecamdm@senecadata.com, senecacustomercare@senecadata.com

ICT – Tech Support or Customer Service (855) 428-9111 or Links: https://www.ict.co/Help-and-Support or https://www.ict.co/Contact-Us

SOUTHWIRE – Tech Support (800) 323-9322 or Emails: cord.tron@southwire.com, tron@southwire.com for RMA’s, orders & customer service

CAST LIGHTING – Tech Support & Customer Service (800) 914-CAST (2278) or Inside Sales expert Stephanie (973) 423-2303, ext. 113 stephanieb@cast-lighting.com

VIGITRON – Tech Support: http://www.vigitron.com/ContactUs.aspx or Email: support@vigitron.com or info@vigitron.com, for RMA’s : https://vigitron.returnsportal.net/

VIEWZ – Tech Support & Customer Service (888) 99-VIEWZ (84399) or sales@viewzusa.com

SMARTPOWER – Tech Support (800) 772-7633 or Email: support@smartpowersystems.com, Main Phone (800) 882-8285

TALKAPHONE – Customer Service & Main Phone (773) 539-1100 or Email: customerservice@talkaphone.com, General Email: info@talkaphone.com, Purchase Orders Email: orders@talkaphone.com